Privacy Policy — BrainBoost Lab

 

 

Effective date: September 19, 2025

 

BrainBoost Lab (“we,” “our,” “us”) values your privacy. This policy explains what personal information we collect, how we use it, and the steps we take to protect it.

 

 

 

1. Information We Collect

 

 

• Personal Information: name, email address, payment details, and any other information you provide when making a purchase.

• Technical Information: IP address, browser type, device information, and usage data collected via cookies.

• Interaction Data: Information about how you use our website and chatbot, including pages visited, actions taken, and messages you send through the BrainBoost Lab chatbot. This may be collected through tools such as Twipla session recordings to help us understand and improve user experience.

 

 

 

 

2. How We Use Your Information

 

 

• To process payments and deliver purchased products/services.

• To send order confirmations, receipts, and program updates.

• To provide customer support and respond to inquiries.

• To improve our website, services, and communications.

• To analyze visitor behavior and enhance usability using session recording tools (such as Twipla).

• To provide and improve chatbot functionality and personalization within BrainBoost Lab.

 

 

 

 

3. Information Sharing

 

 

We do not sell or rent your personal information.

We may share your data only with:

 

• Service providers (such as Stripe for payment processing, email platforms for sending communications).

• Legal authorities if required by law.

 

 

 

 

4. Cookies

 

 

We use cookies to improve your browsing experience and to analyze site usage. You can disable cookies in your browser settings, but some features of our site may not function properly.

 

We may also use analytics and session recording technologies to understand how visitors interact with our site. Sensitive fields and personal information are masked to protect your privacy.

 

 

 

5. Data Security

 

 

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

 

 

 

6. Your Rights

 

 

You may request to access, update, or delete your personal information at any time by contacting us at hello@brainboostlab.org.

 

 

 

7. Changes to This Policy

 

 

We may update this Privacy Policy from time to time. The effective date will always be listed at the top.

 

 

 

8. Contact Us

 

 

If you have questions about this Privacy Policy, please contact us at:

📧 hello@brainboostlab.org